Frequently Asked Questions

We like to think we’ve built an uber simple site to use, and we like to think the fewness of questions we get reflects that...so our FAQ is short and sweet. If you have a question that isn’t answered here, send us a message.

General Questions
List Owner Questions
List Member Questions


General Questions

Who can see my name on the list? Only you and the list owner can see your name on the list when logged in. Everyone else in the world can only see the first three characters of your username.

Is it free to create and run a wait list? Yes! It’s free to create a basic wait list and have users join it. We will offer a Pro Plan that has a lot of additional features on a subscription basis, but your basic wait list will always be free to run.

Is it free to join a list? Waitlistr doesn’t charge a fee to users joining lists. Some lists may have a transaction or purchase, but that’s between you and the list owner.

I forgot my password. How do I get a new one? If you forgot your password go to the Forgot Password page. Enter your email address and we’ll email you instructions for changing it.

How do I edit my profile? When you log in, go to your My Lists page. You’ll see a summary of your profile on that page and a button to “Edit Profile”. Click it and change whatever you need to. Be sure to click the “Update Profile” button when you’re done!

How do I change my password? If you know your password and simply want to change it, log in and go to the Change Password page in the member area.


List Owner Questions

How do I remove a list member from the list? Be sure you’re logged in and viewing your list. Next to each list member you’ll see a series of buttons. See the “Remove from list” button? When you click that the user will be removed from the list and place on the “Here’s who was on your list…” list.

How do I contact a list member? Be sure you’re logged in and viewing your list. Next to each list member you’ll see a series of buttons. Click the “Send message” button to message them through Waitlistr — most list owners prefer this since it keeps communication contextual to the list. You can also grab the list member’s email address by clicking the “View details” button and sending them an email with your favorite email app.

How do I view the info I requested from a list member? Be sure you’re logged in and viewing your list. Next to each list member you’ll see a series of buttons. Click the “View details” button and it will show all the information your user provided when they signed up for your list.

Can I close my list? Yes. You can close and open your list as often as you need to. First you need to be logged in and viewing your list. Find the button called “Close the list” click that, confirm you want to close the list and , viola, you’re list is closed. Users can still see the list, but no one will be able to join it.

Need to open the list back up? Same deal as closing, first you need to be logged in and viewing your list. Find the button called “Open the list”, click that and you’re list will be open for business again.

How do I get people to sign up for my list? The three best ways to get people to sign up for you list are

  1. Share your list regularly on social media.
  2. Add a link on your website.
  3. Send an email to your users.
We’ve noticed when a list has at least 5 list members, more sign up even quicker — we chalk it up to social validation — so, we encourage you to work hard to get the first 5 and more will likely follow.

Can I import an existing list? We currently don’t have a list importer, but we can help you import an existing list. Contact us for details.


List Member Questions

How do I join a list? When you’re viewing a list you’ll see a big, green that says “Join the list”, click it! If you don’t have an account, you’ll be asked to create one.

Who can see my information? Only you and the list owner can see your information. The list owner can only see the information you provide when you sign up for a list...no more, no less.

How do I contact a list owner? When you’re on a list page, click the “Contact the list owner” button. If you’re not logged in, it will ask you to log in. You’ll then be able to message the list owner through our messaging system.